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  • Roman Khmaladze

Airlines Using Virtual Travel Assistants to Lure Customers, Capture Loyalty

The airlines industry is witnessing increasing adoption of conversational AI by both travelers and enterprise users in daily workflows, signaling a significant shift in the years to come. The conversational interface, with messaging as a platform of interaction, has revolutionized customer experience in the airlines industry with travelers treating chatbots as companions-in-transit, resulting in increased usage.

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